HOW WE CAN HELP YOU

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OUR PROMISE

The beauty of Saudi Arabia lies in the diversity of its people. That’s why we focus on designing soulful, enriching, and high-quality homes for people from all walks of life. Homes that help nurture communities, promote social engagement and make a difference in people’s lives today, and for generations to come.

OVERVIEW

HOV Global is committed to providing you with the highest standards of service and support to maintain your home for years to come. We are here to help you with any of your property needs now and in the future.

HOV Global provides it’s homeowners with a unique service developed by K.Hovnanian Homes, a US home builder that has over 50 years of experience in the field.

When our customers visit any of our sites, they can look forward to meeting our highly trained sales representatives who will show you our wide range of homes. Once you have chosen your dream house, our sales representative will advise which options are avilable and you can then choose your preferred location on our site.

FAQS

HOV Global

At HOV Global, we pride ourselves on providing exceptional customer service. One the key services we offer is the Gold Key Orientation (GKO). Our GKO process ensures our homeowners feel confident they are buying from a company that puts customers first.

  • When your property is ready,
  • one of our quality assurance consultants will set up a "GKO Walk"
  • where you and the consultant walk through your new home together.
  • The consultant will provide all the relevant warranties and service documentation
  • and any snags can be addressed immediately before the handover.

OVERVIEW

Prior to handover, a comprehensive walkthrough is conducted with our team to inspect the villa and review all visible items. A snag list is prepared to address all observations within a maximum of 14 days, ensuring the unit is handed over to the homeowner free from any outstanding remarks.

KEY POINTS:

All homeowners will receive comprehensive warranty documentation and an Inherent Defects Insurance (IDI) policy. This insurance covers defects in accordance with the policy terms, with the insurance company responsible for direct inspection and assessment.

10-Year Inherent Defects Insurance (IDI)

In accordance with the regulations of the Saudi Central Bank (SAMA), your IDI policy includes 10-year coverage for:

  • Core structural construction
  • Waterproofing works

Certified Technical Warranties:

Homeowners will also receive certified documents covering specific systems and installations:

  • 25 Years: Electrical panel (Supplier warranty)
  • 15 Years: Water supply system (PPR) (Supplier warranty)
  • 10 Years: Upper roof water tank (Supplier warranty)
  • 5 Years: Sanitary ware and mixers (Supplier warranty)
  • 5 Years: Aluminum windows and accessories (Supplier warranty)
  • 5 Years: Internal and external doors and accessories (Supplier warranty)
  • 5 Years: Central water heater body (2 years on spare parts) (Supplier warranty)
  • 2 Years: Garage door (Supplier warranty)
  • 1 Year: All electrical and plumbing works (Contractor warranty)
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